If not, start it the Startup type should be set on “Automatic”. In the list of available services check, if the status of the service Agilent OpenLAB Instrument Server is on “Started”. To check if the service runs, open the Windows Task Manager, select the tab “Services” and click on the button in the bottom of the window. This service is necessary for opening an instrument. In very rare cases the Agilent OpenLAB Instrument Server is stopped. Agilent sucks, I had no problems running Xcalibur on my personal computer. In the properties of a network adapter the MAC address will be shown.Ĥ. Masshunter starts giving me errors once started and I cannot load any file.
All of the installed network adapters will be shown. KNAUER recommends to check the available network adapters in the Windows Control Panel > Network and Internet > Network and Sharing Center there click on the link Change adapter settings on the left side. The license permanently only works, if it is created for the MAC address of the network card for the chromatographic system. If your computer is equipped with more than one network adapter (more than one network card, wireless LAN, cellular phone network), OpenLAB may not show the correct MAC address. The OpenLAB license is bound to the MAC address of a network adapter of the computer. Unfortunately, this information is missing on the licensing webpage.ģ. If any other name will be entered, the license will not work. Either leave this field empty (recommended by KNAUER) or only enter localhost as name. If you create a license in your SubscribeNet account for a workstation installation, you must not enter the computer name in the corresponding form.
#Agilent chemstation error message update#
Check the KNAUER OpenLAB driver installation disk, the required update can be found there.Ģ. For OpenLAB CDS EZChrom Edition A.02.01/A.04.06 at least Update 1 must be installed otherwise the license will not been recognized. There are 4 known causes, why this may happen:ġ. Before adding the license, the software runs well with the 60-day startup license. The OpenLAB Control Panel shows a valid license.
The software always shows an error, that no license is available.